Apologies, Online Orders have closed for this store for today.

Please Note: Online Orders for today, are closing in the next few minutes.

Customer Service

  • SHIPPING & DELIVERY (Example Content)

    Shipping and Delivery is the charge for Internet order processing, item selection, packaging, transport and handling. Delivery times are not guaranteed, but are our best approximation and will vary with specific requests. Shipments and deliveries only occur on weekdays. Shipping and Delivery is subject to change and will be determined at the time of order.

    Estimated delivery time assumes orders are placed before 12:00 noon. Orders placed late on Friday or on Saturday will not be processed until Monday. Additional charges may accrue on Priority, Overnight and International shipping if multiple attempts are made for delivery.

      Standard Priority Overnight International
      Package arrives 5 to 7 business days after processing if ordered by 12:00 noon. Package arrives 2 to 3 business days after processing if ordered by 12:00 noon. Package arrives the next business day if ordered before 12:00 noon. Order should arrive 3-9 business days after processing. Flat rate does not include duties and taxes.
    Merchandise Total
    Up to R200 R16 R26 R33 R80 (flat rate) excludes duties and taxes
    R200.01—R500.00 R21 R31 R38  
    R500.01—R1000.00 R29 R39 R46  
    Over R1000.00 R34 R44 R51  
  • RETURNS & REPLACEMENTS (Example Content)

    We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 30 days of receipt of merchandise.

    When returning a gift, a SkipTheQ Anytime Anyplace Gift Card will be issued to the gift recipient for the amount of the returned merchandise. The card can be used for purchases from any SkipTheQ or affiliate store, and online. In compliance with Federal law, for gifts valued at more than R2,000.00, the recipient will receive a check rather than an Anytime Anyplace Gift Card.

    On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information.

    All cosmetic and bath items must be unused, unopened, and in original packaging for a credit/refund or exchange to be issued. Restricted items must be returned using ground transportation.

    Please allow 10 to 14 days for the processing of your return.